Terms of use

These website terms of use (together with the documents, information and policies referred to in these terms of use) ('Terms of Use') set out the legal terms that apply to your use of our website, ottolenghi.co.uk ('Website').

Please read these Terms of Use carefully and make sure that you understand them before using the Website. By using the Website, you agree to be bound by these Terms of Use. If you do not accept these Terms of Use, you should leave the Website immediately. If you use the Website, we will take this as your acceptance of these Terms of Use.

1.    Understanding these Terms of Use

1.1   When we refer to 'we', 'us' or 'our', we mean Ottolenghi Limited. Where we refer to 'you' or 'your' we mean you, the person using the Website.

1.2   We have used headings to help you understand these Terms of Use and to easily locate information. These Terms of Use are only available in the English language. We recommend that you print or save a copy of these Terms of Use for your records. We may amend these Terms of Use from time to time at our sole discretion, so please check the Website regularly to ensure you understand the legal terms that apply at that time.

1.3   These Terms of Use may refer to the following additional terms, which also apply to you:

        (a)   Our Privacy Policy. We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data.

        (b)   Our General Terms and Conditions. These set out the legal terms that apply to the products and services available via the Website.

2.    About us

We are Ottolenghi Limited ('Ottolenghi'). These Terms of Use are between you and Ottolenghi. We are a company registered in England and Wales and our registered office is at 2 Leman Street, London, E1W 9US. Our company number is 04393165 and our VAT number is 308911505.

3.    Access to the Website

3.1  The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website.

3.2  Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.

3.3   We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

3.4   When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.

3.5   We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

4.    Your conduct

4.1   You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

4.2   You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

4.3   You must not use the Website for any of the following:

        (a)   in any way that breaches any applicable local, national or international law or regulation;

        (b)   in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

        (c)   to send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing; (ii) in breach of copyright, trade mark, confidence, privacy or any other right; (iii) otherwise injurious to third parties; (iv) objectionable; and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'; or

        (d)   to cause harm, annoyance, inconvenience or needless anxiety to any person.

4.4   Breaching these provisions may constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, may report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms of Use and/or any Third Party Products and Services' terms and conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.

5.    Third Party Products and Services on the Website

5.1   The Website may contain services and/or products (including add-ons and applications) offered by third parties ('Third Party Products and Services'). Your use of these Third Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Website, including but not limited to Third Party Products and Services, in the event that you breach any Third Party Products and Services' terms and conditions. Use of Third Party Products and Services is entirely at your own risk.

5.2   We make no guarantee that any or all features of the Website or Third Party Products and Services will work on any particular device.

6.    Linking

6.1   We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.

6.2   Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

7.    Our liability in relation to the Website

7.1   We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

7.2   We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with your: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.

7.3   Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.4   We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. 

7.5   We do not in any way exclude or limit our liability for:

        (a)   death or personal injury caused by our negligence;

        (b)   our fraud or fraudulent misrepresentation; or

        (c)   any other liability which applicable law does not allow us to exclude or limit.

8.    Intellectual property, software and content

8.1   We are the owner or the licensee of all intellectual property rights in the Website and its content ('Content'). The rights in the Website and Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.

8.2   We or our licensors own all intellectual property rights in any data created by or on our behalf.

8.3   You must not (nor permit, authorise or facilitate others to) systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, spiders, or similar data gathering and extraction tools to (whether once or many times) extract, access, obtain, copy, monitor, republish or re-utilise any portion of the Website or data. You must not create and/or publish your own database that features any part of the Website (e.g. our prices and product listings) without our prior written consent. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

8.4   Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trade marks/names featured on the Website are owned by the respective trade mark owners.

9.    Governing law and jurisdiction

Anything related to your use of the Website or these Terms of Use are governed by English law. To the fullest extent permitted by law, the courts of England shall have the jurisdiction over any dispute or claim relating to these Terms of Use.


Last updated: 03 June 2024