Many detailed aspects of Brexit still remain unclear. Orders shipped to countries within the EU may be liable for customs duty and import taxes upon arrival. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiver, the shipment will not be returned to us but destroyed. Ottolenghi is not responsible in any way and a refund will not be issued.
We are also seeing delays in deliveries due to the new customs requirements. We always ship to the specified delivery dates, but pleae take this into consideration when completing your order as unfortunately this is out of our control.