Due to Brexit some of our EU shipments are being held up by customs and may incur tax. We are doing all we can to make the process as painless as possible (For more information see our FAQs)
Our hours of operation are Monday - Friday from 9am-5pm. Orders placed outside of these times will be processed on the following business day.
We aim to dispatch orders that are placed before 9am on the same day, but it may take 3-5 working days.
If you have any special delivery requirements please contact us, and we will do our best to try and accomodate you.
The delivery date specified for hampers in the checkout process is the date when the order will be dispatched.
Parcels are shipped with DPD Next Day Delivery - a tracked service where the package will be out for delivery on the next working day after dispatch. Customers receive a notificatin when the item leaves our warehouse, and then another notice on the day of delivery from the DPD depot. A further notification is sent with a 1 hour time window on the day of delivery (by email and phone if they input both during purchase).
Saturday and Timed Deliveries (ie. Pre-Midday) will incur additional surcharges. Please contact us for more details.
*Please Note: Locations in Northern Ireland, East coast of Scotland, Highlands and Islands of Scotland, Channel Islands, Isle of Man are not eligible for Next Day Delivery and wlll incur delivery surchages. For a full list of post codes please email our customer service team via [email protected].
We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage.
If for any reason you are not happy with the goods you have received, please contact us within 24 hours on [email protected]. Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.
Orders shipped to Canada are liable for customs duty and import taxes upon arrival in to the country. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiver, the shipment will not be returned to us but destroyed. Ottolenghi is not responsible in any way and a refund will not be issued.
