Delivery and Returns

Our hours of operation are Monday - Friday from 9am-5pm. Orders placed outside of these times will be processed on the following business day.

We aim to dispatch orders that are placed before 9am on the same day, but it may take 3-5 working days.

If you have any special delivery requirements please contact us, and we will do our best to try and accomodate you.

The delivery date specified for hampers in the checkout process is the date when the order will be dispatched. 

Parcels are shipped with DPD Standard Delivery. We aim to dispatch orders that are placed before 9am on the same day, but it may take 3-5 working days. Customers receive a notification when the item leaves our warehouse, and then another notification on the day of delivery from the DPD depot. A further notification is sent with a 1 hour time window on the day of delivery (by email and phone if they input both during purchase).

*Please Note: Locations in Northern Ireland, East coast of Scotland, Highlands and Islands of Scotland, Channel Islands, Isle of Man are not eligible for Next Day Delivery and wlll incur delivery surchages. For a full list of post codes please email our customer service team via shop@ottolenghi.co.uk.

Each territory that we ship to outside of the UK has different import restrictions, so unfortunately we cannot ship all of our products to all territories. Please consult with the customs regulations in your country/region before ordering to check any restrictions, particularly in regard to alcohol and spices. 

Unfortunately many countries do not accept alcohol in shipments from the UK, and this includes alcohol contained in our hampers. Please check with your local customs office before ordering a hamper that contains alcohol. We are not liable for shipments that can't be delivered due to specific regulations in your country. If the shipment is not accepted, unfortunately it will not be returned to us, but destroyed. Ottolenghi is not responsible in any way, and a refund will not be issued.

Orders shipped to the US, Canada, Australia and New Zealand are liable for customs duty and import taxes upon arrival in to the country. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi.

Orders shipped internationally are liable for customs duty and import taxes upon arrival in to the country. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiver, the shipment will not be returned to us but destroyed. Ottolenghi is not responsible in any way and a refund will not be issued.

Unfortunately many countries do not accept alcohol in shipments from the UK, and this includes alcohol contained in our hampers. Please check with your local customs office before ordering a hamper that contains alcohol. We are not liable for shipments that can't be delivered due to specific regulations in your country. If the shipment is not accepted, unfortunately it will not be returned to us, but destroyed. Ottolenghi is not responsible in any way, and a refund will not be issued.

Orders shipped to the US are liable for customs duty and import taxes upon arrival in to the country. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiver, the shipment will not be returned to us but destroyed. Ottolenghi is not responsible in any way and a refund will not be issued.

Orders shipped to Canada are liable for customs duty and import taxes upon arrival in to the country. These charges are determined by the customs authority and are NOT liable to be paid for by Ottolenghi. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that will be applied. If import taxes and duties are not paid on arrival and the shipment is refused by the receiver, the shipment will not be returned to us but destroyed. Ottolenghi is not responsible in any way and a refund will not be issued.

Yes we do, although each territory that we ship to outside of the UK has different import restrictions, so unfortunately we cannot ship all of our products to all territories. Please consult with the customs regulations in your country/region before ordering to check any restrictions, particularly in regard to alcohol and spices.

Online shop orders up to 10kg to UK Mainland is a flat rate of £6.50 and are sent with DPD. Shipping costs for International shipments will be quoted at check out and are sent with FedEx International. London food delivery rates are calculated according to location

We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage.

If for any reason you are not happy with the goods you have received, please contact us within 24 hours on shop@ottolenghi.co.uk. Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.