Delivery & Returns
A shipping confirmation email will be sent to you once your order has been dispatched.
To track an order or to give further delivery instructions to FedEx please use the contacts below:
FedEx UK: 03456 000 068
FedEx International: 03 456 07 08 09
Our hours of operation are Monday - Friday, 9:30am-5pm. Orders placed outside of these times will be processed on the following business day.
We aim to dispatch orders that are placed before 9am on the same day, but it may take up to two working days.
If you have any special delivery requirements please contact us, and we will do our best to try and accomodate you.
The delivery date specified for hampers in the checkout process is the date when the order will be dispatched.
Domestic (within the UK)
Parcels under 2kg will be shipped with Royal Mail 24 service. The service aim is delivery the next day delivery Monday-Saturday, but may take longer during peak times and to remote locations.
Parcels over 2kg will be shipped with DPD Next Workind Day*. This is a signed and tracked for service where the package will be out for delivery on the next working day after dispatch.
Saturday and Timed Deliveries (ie. Pre-Midday) will incur additional surcharges. Please contact us for more details.
*Please Note: Locations in Northern Ireland, East coast of Scotland, Highlands and Islands of Scotland, Channel Islands, Isle of Man are not eligible for delivery with FedEx Next Day service and will be sent via Royal Mail First Class service. For a full list of post codes please email our customer service team.
UK £5.75. Free for orders over £50
Europe zone A, up to 10kg, FedEx Economy £19, 2-4 days from dispatch
Includes following countries - IRELAND, BELGIUM, LUXEMBOURG, NETHERLANDS, FRANCE, GERMANY, MONACO, AUSTRIA, CZECH REPUBLIC, DENMARK, FAROE ISLANDS, FINLAND, GREECE, GREENLAND, ITALY, POLAND, PORTUGAL, SPAIN, SWEDEN, VATICAN CITY
Europe zone B, up to 10kg £35, 2-4 days from dispatch
Includes following countries - BULGARIA, ESTONIA, HUNGARY, LATVIA, LITHUANIA, ROMANIA, SLOVAK REPUBLIC, SLOVENIA, ANDORRA, GIBRALTAR, LIECHTENSTEIN, NORWAY, SWITZERLAND, ALBANIA, BELARUS, BOSNIA, CROATIA, CYPRUS, ICELAND, MACEDONIA, MALTA, MOLDOVA, MONTENEGRO, RUSSIA, SERBIA, SERBIA AND MONTENEGRO, TURKEY, UKRAINE
North America, up to 3kg, £30, 2-3 days from dispatch
Australia, New Zealand and Hong Kong, up to 3kg, £30, 2-3 days from dispatch
For orders over 3 kg or to a destination not listed above, the delivery rate will be calculated by our logistics partner based on destination and weight.
There are some factors that unfortunately we cannot control: the conditions in which our products are stored once they have left our premises; delays caused by unforeseen factors or whether or not the local customs choose to hold your goods and add charges.
For hampers please allow 3 working days for dispatch.
*If your order contains any of our baked goods (i.e cookies, grissini, lavosh and sweets) we will dispatch your order on the next baking day, to ensure maximum freshness.
*Bulk orders of any product, wines included, may take 1 or 2 extra days to fulfil.
We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage.
If for any reason you are not happy with the goods you have received, please contact us within 24 hours on [email protected] Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.
Returns Policy - Linens and Tableware
We hope you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any purchased item in its original condition and packaging for a full refund, within 2 weeks of delivery.
Returns should be posted to the following address:
Unit 20 The Arches
London NW1 8HR
Please ensure that you return using a recorded method and retain your proof of postage. Ottolenghi cannot accept liability for goods lost in transit.
If you wish to speak to one of the team regarding your return, please contact us at:
Email: [email protected]
Telephone: 020 3227 4999