Frequently Asked Q&A
What do I do now?
If you need some advice or assistance, just phone one of our Ottolenghi locations and one of our managers will be able to help with quantities, design the menu and drinks.
If you know exactly what you want, call or email the nearest Ottolenghi store with your order:
Do you deliver?
Yes we do. We use a local taxi company to deliver our food/staff/equipment and will add their fee to your quote.
Do you cater outside of Greater London?
Unfortunately, we are unable to deliver outside Greater London. If you have a special event outside London, please speak to one of our store managers.
How much food should I order?
This will depend on the kind of event and number of guests. We usually recommend one main and two salads for a main meal which starts from £xx per person. We also offer breakfast items, canapes, bowl food and desserts.
Speak to one of our managers to help with your event.
How much notice do you need?
We appreciate as much notice as possible but for most orders we would require at least 48 hours. If you need your food for today or the next day please give a call to your nearest shop and we will do our best to fulfil your last minute order.
How does the food arrive?
Most of our food will arrive ready to serve or will require minimal assembly or heating. Serving instructions will accompany the food and will advise you on allergens and how to serve each dish.
How long can the food stay outside unrefrigerated?
We advise that you consume the food within 2 hours of delivery if unrefrigerated. We normally deliver the food up to one hour prior to service or your guests arrival.
Do you provide staff?
Yes, we are able to provide serving staff, event managers, barmen, chefs and sous chefs depending on requirements.
Please note that at times of high demand and late notice we may not be able to fulfil the request, though of course we will try our best.
If I have dietary requirements, are you able to cater?
Please let us know of any dietary requirements and we will do our best to accommodate your request. Please note that our kitchens are not nut or gluten free so we cannot guarantee that there would not be traces of these in the food.
Can I hire equipment for my party?
For smaller events, we can provide our own equipment and platters. For larger events, we use an external service and can organise all the equipment for you.
If you prefer to organise the hire of the equipment yourself, we will go through what would be required.
When do I pay?
For events with staff and/or equipment we will charge 90% of the quote prior to the event. The remainder would be subject to staff hours and equipment return and will be invoiced after the event.
For all other events full payment will be charged before the event.
Do you provide tasting sessions?
We do not provide tasting sessions as a usual service. For large events, a session can be organised and may incur a charge.